Support
Last updated: 2026-10-26
Write to support@pickelx.com. We read every message, and try to reply within a few days.
To help us find the problem, please include:
- your support code, from Settings → Account (it looks like
7F3A-91C2), or the whole ID that "Copy ID" copies; - your phone's model, and whether it is an iPhone or an Android phone;
- what happened, and roughly when.
Never send us your password.
Common questions
How do I keep my progress, or move to a new phone?
Open Settings → Account and add an email, Google or Apple sign-in (Apple on iPhone only). Sign in with it on the new phone, and your name and look are there, with your progress. A guest account without a sign-in lives only on its phone: if the phone is lost or reset, its progress cannot be recovered.
Where is my support code?
In Settings → Account. It is the last 8 characters of your account ID, and it lets us find your account without your email.
My account is suspended or banned
The app shows when a suspension ends. Until then you can still play quick matches and training. If you think it is a mistake, write to us with your support code.
How do I report a player?
Write to us with their player name, your support code, and what happened and when.
How do I delete my account?
See Delete your account.
Does Pickelx have ads?
No. Pickelx is free to play, with no purchases.
Where can I play online?
Pickelx launches first in the United States, Canada, India and Australia. Training and quick matches against the computer work without a connection.